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[message]Frequently Asked Questions
Where is Felmeny jewelry produced?
Felmeny jewelry is proudly crafted in Armenia, where each piece is made from 100% genuine 14k gold. Our gold is sourced from an ancient region that predates even the city of Rome, ensuring that every item carries a rich history and heritage.
Rest assured, our jewelry is not filled or plated; it is made from solid gold, providing lasting beauty and value. By choosing Felmeny, you are not only acquiring a stunning piece of jewelry but also a unique story that connects you to a time-honored tradition of craftsmanship.
What shipping options are available on Felmeny?
At Felmeny, we offer two convenient shipping options to ensure your jewelry arrives safely and on time:
- Felmeny Standard Shipping: This method is completely free and typically takes 12-15 days for delivery. Your order will be securely packaged and insured, guaranteeing that your purchase arrives in perfect condition. The package will be delivered to the nearest post office based on your address for easy pickup.
- Felmeny Express Shipping: For those who prefer a quicker option, which takes just 7 days for delivery. This method delivers directly to your door and requires a signature upon receipt to ensure security.
No matter which option you choose, you can rest assured that your Felmeny jewelry will be handled with the utmost care throughout the shipping process.
Is return available?
Yes, Felmeny does have a return policy in place. You can return items within 7 days of receiving your product. However, please note that returns are accepted under specific conditions. For detailed information on our return policy and the conditions for returns, we encourage you to visit our Return Policy page.
Can I track my online order?
Yes, absolutely! Once your order has been shipped, you will receive a tracking number via email. This allows you to easily follow up on the status of your purchase and stay updated on its delivery progress.
Will my Felmeny purchase arrive gift-wrapped?
Yes, we offer complimentary gift-wrapping for your Felmeny purchase! During the checkout process, you can choose to include a personalized note and request that your item be wrapped in gift paper. If you forget to request gift wrapping at checkout, you can also reach out to our customer service team with your order number after your purchase and request the wrapping.
You can choose from our elegant wrapping options in white, purple, or black. Additionally, you can specify a message to be included on the gift card, or we can send it blank for you to fill in. This service is completely free, making it easy to surprise your loved ones with a beautifully wrapped gift!
Can I ship my order to an international location?
Yes, Felmeny does offer international shipping! However, please be aware that additional fees may apply, and delivery times will vary based on the destination. We recommend contacting our customer service team before placing your order to discuss international shipping options and any potential fees. This way, we can ensure a smooth purchasing experience for you.
How do I place an order on Felmeny.com?
Placing an order on Felmeny.com is easy and secure. Once you’ve found the piece you wish to purchase, simply click the “Add to Bag” button to add it to your Shopping Bag. Then, follow the prompts through the checkout process to complete your order.
Your order will only be finalized at the end of the checkout when you’re prompted to enter your payment information. If you have any questions or need assistance during the process, our customer support team is always available to help you with every aspect of your order. Rest assured, your shopping experience will be both smooth and secure!
What payment methods does Felmeny accept?
Felmeny currently accepts the following payment methods:
- All major credit cards: Visa, Mastercard, American Express
- Digital wallets: Apple Pay, Google Pay
Apple Pay
Apple Pay is one of the easiest and most secure ways to pay on Felmeny.com. Simply select Apple Pay as your payment method in your shopping bag or checkout page when browsing from your iPhone, iPad, or Mac to complete your purchase.
Google Pay
You can also enjoy a seamless and secure checkout experience using Google Pay. Just choose Google Pay as your payment method in your shopping bag or checkout page to finalize your order quickly and easily.
Will I be charged sales tax on my Felmeny.com purchase?
No, sales tax is not included in your purchase price. You are responsible for paying the applicable sales tax in your state after receiving the item, in accordance with your state’s tax regulations.
Is it safe to order on Felmeny.com?
Yes, it is completely safe to order on Felmeny.com. We utilize industry-standard encryption technologies to protect your personal and financial information during the transfer and processing of your data. Your security is our top priority, ensuring a safe shopping experience every time.
Are prices on Felmeny.com subject to change?
Yes, prices on Felmeny.com are subject to change without notice. However, rest assured that when you complete your purchase, you will be charged the price listed on the day of your order. If the price changes after your purchase, you won’t be affected; you will only need to make a one-time payment for the amount displayed at the time of your transaction.
Does Felmeny have a ring size conversion chart?
Yes, Felmeny has a dedicated page for our ring size conversion chart to help you choose the right size before making a purchase. You can find our Ring Sizing Guide in the footer at the bottom of the page, or simply click here for easy access. This ensures you can shop with confidence, knowing you’ve selected the perfect fit!
How do I care for my jewelry?
Caring for your jewelry is essential to maintain its beauty and longevity. Felmeny has a dedicated page for jewelry care, which provides specific instructions for each piece, including gold, gemstones, and diamonds. You can find our Jewelry Care Guide in the footer at the bottom of the page, or simply click here for more information. This guide will help you keep your cherished pieces looking their best!
How often should I get my jewelry cleaned?
To keep your jewelry looking its best, we recommend having it professionally cleaned at least once a year. Regular cleaning helps remove dust, dirt, and oils that can accumulate over time, preserving the brilliance of gemstones and the luster of metals.
In addition to professional cleanings, you can maintain your jewelry at home by gently cleaning it with a soft cloth and following the care instructions provided in our Jewelry Care Guide. This will help ensure your treasured pieces remain beautiful and vibrant for years to come.
How should I store and organize my jewelry?
Properly storing your jewelry is essential whether you’re at home, traveling, or moving. Keeping your pieces in a safe, organized manner helps prevent tangling, damage, and tarnishing.
Storing Jewelry at Home
For frequently worn jewelry, it’s best to minimize exposure to air. Store your items in a tarnish-proof cloth or a dedicated jewelry box lined with tarnish-resistant fabric. Ideally, each piece should have its own space to avoid scratches and entanglement.
Packing Jewelry When Traveling
When traveling, organization is key to protecting your jewelry. Use a travel case with separate compartments to keep your pieces safe and prevent them from becoming tangled. Be sure to keep your jewelry away from clothing to avoid snags. For valuable items, consider wearing them or carrying them with you to safeguard against loss.
Packing Jewelry for a Move
During a move, keep your jewelry in its original storage location whenever possible. If using a jewelry box, wrap each piece individually to ensure they remain protected. Once secured, pack the jewelry box carefully, treating it like any other valuable item to prevent damage.
By following these storage tips, you can help maintain the beauty and integrity of your Felmeny jewelry for years to come.
How do I care for my diamonds?
To maintain the brilliance of your diamonds, it's important to keep them clean and protected from dust, pollution, and daily wear. While we don’t offer repair services or cleaning kits, we recommend that you periodically clean your diamond jewelry using a non-abrasive cleaner specifically designed for fine jewelry.
Between cleanings, it’s a good idea to gently wipe your diamonds with a soft, lint-free cloth to remove any oils or dirt that may accumulate. For more thorough cleaning, a gentle soak in warm, soapy water followed by a soft brush can help restore their sparkle.
Additionally, make sure to regularly inspect your diamond jewelry for any signs of wear, particularly around the setting, to prevent the loss of stones. By following these care tips, you can ensure that your diamonds remain stunning and vibrant for years to come.
How do I care for my gemstone jewelry?
Caring for your gemstone jewelry requires special attention to ensure its beauty and longevity. While general precautions apply to all jewelry, certain gemstones are more delicate and need extra care.
To protect your gemstones, avoid impact against hard surfaces and steer clear of abrasive materials, as even the hardest stones can chip under enough force. Many gemstones, such as amethyst, emerald, opal, pearl, peridot, tanzanite, and tourmaline, are particularly fragile and can be easily damaged.
It's also important to avoid stacking rings and bracelets made with softer gemstones, as they can scratch each other and wear away at precious metals. Additionally, be mindful of extreme temperatures, as well as exposure to perfumes, cosmetics, and household chemicals, which can harm your jewelry.
By following these guidelines, you can help preserve the beauty of your gemstone jewelry for years to come.
How do I polish gold jewelry?
To maintain the shine and luster of your gold jewelry, it's best to have it polished by a professional. Professional jewelers have the right tools and expertise to safely restore the brilliance of your pieces without causing any damage.
While there are at-home cleaning methods, such as gently wiping your gold jewelry with a soft, lint-free cloth, polishing requires specialized techniques to avoid scratches and preserve the integrity of the metal. For the best results, consider bringing your gold items to a reputable jeweler for periodic polishing and care.
By entrusting your gold jewelry to professionals, you can ensure it remains beautiful and radiant for years to come.