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[message]Felmeny at your service
We’d love to hear from you! Whether you have questions, feedback, or need assistance, feel free to reach out using the form below or through our contact information.
Client Care Hours of Operations (EDT):
At Felmeny, we’re dedicated to providing exceptional customer support around the clock. Our team is available 24/7 to assist you with any questions or concerns you may have. Whether it’s day or night, we’re here to ensure your needs are met and your experience with us is outstanding. Don’t hesitate to reach out anytime!
Frequently Asked Questions
Where is Felmeny jewelry produced?
Felmeny jewelry is proudly crafted in Armenia, where each piece is made from 100% genuine 14k gold. Our gold is sourced from an ancient region that predates even the city of Rome, ensuring that every item carries a rich history and heritage.
Rest assured, our jewelry is not filled or plated; it is made from solid gold, providing lasting beauty and value. By choosing Felmeny, you are not only acquiring a stunning piece of jewelry but also a unique story that connects you to a time-honored tradition of craftsmanship.
What shipping options are available on Felmeny?
At Felmeny, we offer two convenient shipping options to ensure your jewelry arrives safely and on time:
- Standard Shipping: This method is completely free and typically takes 12-15 days for delivery. Your order will be securely packaged and insured, guaranteeing that your purchase arrives in perfect condition. The package will be delivered to the nearest post office based on your address for easy pickup.
- DHL Express Shipping: For those who prefer a quicker option, we offer DHL shipping, which takes just 3-5 days for delivery. This method delivers directly to your door and requires a signature upon receipt to ensure security.
No matter which option you choose, you can rest assured that your Felmeny jewelry will be handled with the utmost care throughout the shipping process.
Is return available?
Yes, Felmeny does have a return policy in place. You can return items within 14 days of receiving your product. However, please note that returns are accepted under specific conditions. For detailed information on our return policy and the conditions for returns, we encourage you to visit our Return Policy page.
Will my Felmeny purchase arrive gift-wrapped?
Yes, we offer complimentary gift-wrapping for your Felmeny purchase! During the checkout process, you can choose to include a personalized note and request that your item be wrapped in gift paper. If you forget to request gift wrapping at checkout, you can also reach out to our customer service team with your order number after your purchase and request the wrapping.
You can choose from our elegant wrapping options in white, purple, or black. Additionally, you can specify a message to be included on the gift card, or we can send it blank for you to fill in. This service is completely free, making it easy to surprise your loved ones with a beautifully wrapped gift!